What is your return policy?
- Return any product* (see exceptions below) in new, unopened condition and appropriate for resale within 15 days of purchase for a prompt refund.
- After 15 days, return any product* in new, unopened condition and appropriate for resale for a refund, less a 20% restocking fee.
- Items returned to Makes Scents Hospitality after 30 days will not be accepted for return or returned to you.
How do I return something to Makes Scents Hospitality?
To help ensure the timely processing of returns, all returns require a Return Merchandise Authorization (RMA) number. You can receive your RMA number by contacting a customer service representative at 717-824-3094 or by emailing firstname.lastname@example.org.
Upon receiving your submitted form, you will be informed by email if for any reason your item is non-returnable, non-refundable, or if restocking fees apply. Your RMA confirmation email will include instructions for shipping your return to Universal Companies. Original shipping charges are non-refundable and return shipping charges are the responsibility of the customer.
Returns will be credited based on the condition of the item and/or the conditions of the return request form. Please allow 14 days for credit to be processed and issued once returned items are received.
Here are 4 easy steps to returning your product:
- Inspect your return: Make sure that all items are un-opened and in the original packaging. All pieces, parts, printed materials, and accessories must be included for the return. If your return has been opened or is not in the original packaging contact customer service at 717-824-3094.
- Include a copy of your invoice or packing list in the return. This expedites the return process. If you do not have a copy of your invoice or packing list contact customer service at 717-824-3094. Include RMA number.
- Package your return to ensure no damage upon return shipment. If items are received damaged there will be no credit issued.
- Returns should be addressed to:
Makes Scents Hospitality
100 West Walnut St
Lancaster, PA 17603
Attn: Returns Department
NOTE: Return shipping charges are the responsibility of the customer.
Something’s missing from my order. What should I do?
Please notify Makes Scents Hospitality of any missing items within 72 hours of delivery for a replacement. Click the “Get Started” button and complete the form to initiate a replacement for your missing items. Upon receiving your submitted form, you will be informed by email once your replacement order has been placed.
The following items are non-returnable at any time: training manuals, HAZMAT items, custom orders such as tables, bolsters, or anything requiring a color selection, items that ship directly from the vendor, and any item, including equipment, without an an RMA number from our Customer Service Department.
How long will it take to get my refund?
Please allow 14 days for credit to be processed and issued once returned items are received and inspected.