You’ll discover that our team has extensive experience and an in-depth understanding of what it takes to elevate brands in the hospitality industry. 

As a certified B Corporation and cGMP certified spa product manufacturer, we have the knowledge, resources, and limitless creativity to custom-formulate spa and amenity products EXCLUSIVELY for your brand. Whether you need 10 or 10,000 units, you gain the advantages of working directly with a manufacturer who has unparalleled quality standards and formulation expertise. 

Also, we have developed strong relationships with hospitality product vendors to ensure you get the best pricing and ordering flexibility possible. When you work with us, you’ll enjoy a no-hassle order and fulfillment process — and lower minimum order requirements than most suppliers offer.

Heather J Kreider | Makes Scents Hospitality

Heather Kreider, RN, LE

Heather has over 19 years of experience, specializing in European skincare as an esthetician, in the spa industry. Her educational background includes a post-graduate certification in Advanced Skincare at the International Dermal Institute. She’s also an RN (rehabilitation and orthopedic trauma) with a National Personal Trainers Certification. With an intense passion for health and wellness, Heather channels her energy toward creating exceptional products, using only the best-quality, all-natural ingredients.

Nathan Kreider | Makes Scents Hospitality

Nathan Kreider

Nathan has worked in the spa industry for over 17 years as a massage therapist trained in Swedish, deep tissue, hot stone, lomilomi, and reflexology massage modalities. He’s an expert in numerous body therapies such as scrubs and wraps. Also, as a certified Reiki Level II practitioner, Nathan has well-rounded experience in knowing what makes a memorable experience for guests.

Edmond Verbeke | Makes Scents Hospitality

Edmond Verbeke
Vice President of Sales

Edmond has over 30 years of sales management experience, working with luxury spas, day spas, salons, resorts, and clubs. He specializes in consulting with hospitality companies on beauty, spa, and amenity products that will make their brands unforgettable and enhance client satisfaction. Throughout his career, Edmond has helped hundreds of brands develop and introduce new products, implement new packaging concepts, and grow sales revenue.

Frankie Kirchgessner | Warehouse Manager

Frankie Kirchgessner
Warehouse Manager

Frankie makes our warehouse a place you want to be. On a good day, you’ll catch him working/grooving along to his guilty pleasure: the Backstreet Boys.

His other indulgences include pina coladas — and, of course, getting caught in the rain. He’s also game to join you for a sandwich, especially if its origins are Pennsylvanian. Hoagie, anyone?

Frankie prefers to unwind by watching the news, or enjoying the riffs of his favorite keyboardist, Rick Wakeman.

He is a perfectly decent bowler.

Lisa Bessette | Sales Executive | Makes Scents Hospitality


We are thrilled to bring Lisa Bessett on board as our West Coast Sales Executive. Lisa brings 30 years of sales and account management experience, plus 20 years in the Spa Industry to the table.

Lisa began her career in the telecommunications field before finding her passion for spa. She changed course and earned a CIDESCO diploma in 2002. CIDESCO has set the international standard for esthetics and beauty therapy since 1957.

Lisa has worked as an esthetician, skin care educator, and sales executive in the spa industry, making her an exceptional fit here at Makes Scents.

Elizabeth Habecker | Executive Assistant

Elizabeth Habecker
Executive Assistant | CUSTOMER SUPPORT

Elizabeth, our Executive Assistant and Customer Support, is our go-to-girl for just about everything.

In her spare time, you’ll likely find this voracious reader with her nose in a book. Elizabeth also enjoys spending quality time with her husband, Chad, and daughter, Renee, knitting and playing the piano. While any kind of pasta dinner scores points with her, mac and cheese (the real deal, not the boxed stuff) is the way to her heart. Oh, we should warn you that she’s “the jump rope queen.” Care to challenge her? We wouldn’t recommend it! Elizabeth aspires to one day live in a quiet and quaint small town.

Jennifer Willemin | Content Marketing Coordinator

Jennifer Willemin


After working at a distillery for four years, Jennifer left the whiskey world to pursue Earth-centered methods of wellness with cannabis and joined us as our Creative Copy Writer & Social Media Coordinator. 

A lover of old things, you’ll often find her at antique malls and historical places. When she’s not being a homebody with her darling felines, Jennifer’s out exploring and photographing everything she finds beautiful between the grandeur and decay. 

















Neal Cavanaugh | Makes Scents Hospitality

Neal Cavanaugh
Operations Manager & Sales Executive

Neal is not one you’re likely to find sitting in place. He loves being outside with his two kids, especially hitting the trails and splashing in a nearby creek.

If he’s stuck inside, he’s doing mat pilates…or finally relaxing with some bourbon barrel tequila.

He love to travel, just ask his palate — among his favorite cuisines are Vietnamese, Thai, Indian, Italian, and comfort food.

Neal has had two near-death experiences that he should not have walked away from, yet here he is — watching BBC crime dramas, detailing cars, and loving life.

Elysha Pierre | Custom Project Coordinator

Elysha Pierre
Custom Project Coordinator

Elysha lives by the golden rules of positivity and acceptance, bad vibes not welcome here.

Elysha joined the team as a Custom Project Coordinator, but this isn’t her first gig with Hempfield – she has supported the wellness community by modeling products designed to help you feel and perform your best over the years.

She lives each day to fullest, experiencing all the beauty and opportunities the world has to offer. Friends and family play a vital role in her day-to-day since we only have one life, so live it up!


Darrian is a creator at work and at play. When his day helping us make the products you love is done, you’re likely to find him creating art (painting is his go-to medium) and origami.

When it’s time to replenish, he prefers to fill up on tacos and Skittles.

If you’re in the mood for a good conversation, you’ll find a willing partner in Darrian — we suggest asking him about the book he’s writing.






Dawn is a full-time freelance writer, and she edits and writes marketing content for Makes Scents Natural Spa Line. Besides her writing experience, she also has a product marketing/project management background in the technology industry. Dawn has a degree in Communications with a concentration in Journalism from Millersville University.

Among her favorite things to do are working out, reading, and enjoying take-out Chinese food while holding a lively conversation with her husband Shane and daughter Natalie. She also has a thing for showing her Wavemaster bag in the home gym who’s boss with a few hundred jabs and crosses.

Dawn’s guilty pleasure is watching “Survivor” whenever it’s in season (She has never missed a season – EVER). Her generally unknown talents include a flair for choreographing bodybuilding routines, acting, and twirling batons.

Laura Rose Phillips | Production Manager

Laura Rose Phillips
Production Manager

Our fearless Production Manager, Laura, has an affinity for adventure. In fact, she has hitchhiked across 48 states with her dachshund, Lupe! Laura loves the great outdoors—collecting plants, camping, swimming, and doing most anything else outside. She enjoys traveling and especially discovering new beers at the local breweries she visits while road-tripping.

With a knack for artistry, Laura’s talents include painting, hand-stitching, and weaving. In her downtime, you might find her binge-watching addictive TV shows and listening to cheesy 80s music.


A lover of the outdoors, a perfect day for Lauren would find her foraging for food while on a hike — then using her knowledge of botany and mycology to incorporate the finds into her home cooking. She especially enjoys global cuisine…and chocolate.

You’re also likely to find her talking (she’s known for long late night phone convos with friends) or singing and playing guitar (bluegrass is her specialty).

When it’s time to unwind, Lauren is known to listen to her favorite podcasts while chipping away at a jigsaw puzzle.


becky mueller

Left to her own devices, Becky enjoys spending her time peacefully: reading, watching fixer-upper shows, taking long walks, and being with her family — especially her gorgeous granddaughter.

She’s always ready to join you for some seafood or Chinese food; but if she’s the chef, she’s cooking up the best mac & cheese you’ve ever tasted.
For a great story, ask her about the time she met the real Maria von Trapp, who inspired the musical The Sound of Music.